Privacy Policy
Privacy Policy
When you use the CHULÉ website or each time you place an order in our online store, you are transmitting your personal data to us. For CHULÉ, your privacy and the processing of your personal data are very important and, therefore, we dedicate a large part of our time to protecting them so you don't have to worry.
Still, we want to explain to you why and how we collect, store and share your personal data, always with the commitment to comply with applicable data protection legislation and this Privacy Policy.
- Who is responsible for processing your personal data?
The person responsible for processing your personal data is the company JMGW - THE PORTUGUESE TEXTILES, LDA, with registered office at Avenida das Industrias, 63, Alto de Colaride, 2735 - 213 Agualva-Cacém, District: Lisbon Municipality: Sintra Parish: Agualva and Mira-Sintra, with the legal person identification and registration number 515757802, which we briefly call JMGW.
- What data do we collect and how do we use it?
The type of personal data collected differs according to the purpose for which they are intended.
If you register on our website, subscribe to any of our services, participate in any of our competitions or make purchases in our online store, we may collect your personal identification data (namely, name, address, telephone and email contact details). mail) and other data related to orders placed (namely, billing data).
Every time you visit our website www.chule.pt personal data about the device used, your IP and other characteristics of the device or software used during those visits may be automatically collected. Information may also be collected about the products viewed or the period of time of viewing, as well as other data that allows us to map and identify behavioral patterns, allowing us to manage your account more individually and improve each person's online browsing experience. user, namely, refining the content that will be presented to him.
To find out more about the information that is collected automatically when you visit our website, see our Cookie Policy.
- What are the purposes of processing your data?
The main reasons for collecting and using your data are to provide the products and services you purchase in our online store and to communicate our offers and promotions in which you may be interested.
In particular, the processing of your information and personal data will have the following purposes:
- Provision of products and services purchased in our online store, namely:
- order processing;
- delivery of your products and to send you updates about the status of your orders;
- payment processing;
- issuance of the respective accounting and invoicing documents;
- processing of complaints, exchanges or returns.
- Development and improvement of our products and services:
- providing assistance and customer support;
- improving our website and personalizing the user experience;
- provision of information requested or that may be of interest to you;
- statistical analyses, user profiling and market research;
- completing satisfaction surveys
- Communications and marketing:
- providing marketing information by email, SMS or postal mail;
- preferences and trends research;
- participation in events, competitions and campaigns;
- subscription to newsletters.
- Preventing and combating fraud.
There are several reasons and purposes for which we collect your personal data. In addition to being essential for the completion of your purchases and their importance in improving your experience when purchasing in our online store or browsing our website, they also constitute a legitimate interest in allowing more effective management of the accounts of our customers and visitors. , of our website, in a safe way for everyone involved and above all allows us to provide you with quality products and services.
The processing of your data based on our legitimate interests depends on your consent, which can be withdrawn at any time, simply send an email to geral@chule.pt.
There are steps that must be taken together, and therefore, in order to provide you with our products and services, you will have to consent to the processing of your personal data essential for this purpose and agree to the Privacy Policy applicable in that time.
- Who do we share your data with?
At JMGW we want to grow alongside you and follow every step of your life, but to do that we will need help.
In order to provide, develop and improve our products and services, send you communications and marketing information and ensure your security, we may need to ask carefully selected partners for help.
We may have to subcontract other companies that may have access to the data of our visitors and customers while providing us with services related to aspects of CHULÉ® management, namely, our marketing campaigns, our electronic platforms, payments made by our customers, the delivery or collection of their orders, tax and/or accounting advice. But because the security of our visitors and customers is a priority, we will only allow these companies limited and restricted access to data that is strictly necessary to perform each of the tasks for which they are hired. One of the ways to ensure your security is to sign contracts under which these companies are obliged to keep your personal data confidential and not to make any use of it other than that for which they were contracted.
We may also disclose your personal data as part of a corporate merger or acquisition, insolvency or other similar situation, which we will do to the exact extent necessary.
You must take into account that CHULÉ® is obliged to communicate and provide all information, namely your personal data, when determined by law or when notified for this purpose by any entity or official body with powers for this purpose.
- Where is your personal data stored and for how long?
JMGW – THE PORTUGUESE TEXTILES, LDA has implemented and constantly updates all necessary technical and organizational security measures to ensure that the personal data of its visitors and customers are protected against any undue and unauthorized access, changes and/or losses .
To guarantee the confidentiality of your personal data provided to us by you or automatically collected through our online store or other platforms, JMGW – THE PORTUGUESE TEXTILES, LDA stores them in the form of code (encrypted) on a Server Secure (SSL).
Your personal data is stored for the time strictly necessary to satisfy the purposes for which it was collected, taking into account your needs and requests and compliance with our legal and contractual obligations.
As a rule, we will store and retain your personal data for a period of 6 years, as we consider that this is the period after which situations requiring its maintenance are non-existent or considerably reduced. In any case, the law, any other stipulation of a different nature or the specificity of the purpose of the collection may impose longer or shorter maintenance periods, namely:
- When you purchase our products and services, your data will be kept for a period of 10 years after the termination of the commercial relationship, including any complaints.
- When you request information or clarification, your data will be kept until it is actually provided;
- When you create a customer account, or register on our website, the data will be kept until you request its deletion;
- When you request to send information about offers, campaigns, competitions and marketing, your data will be kept until the purpose of collection is satisfied, unsubscribe or request its deletion;
- When you respond to our recruitment processes, your data will be kept for a maximum period of 5 years after the end of the process;
- When you visit our website and use cookies, your data will be kept until your purposes are achieved, as set out in our Cookie Policy;
- What rights do you have as the holder of personal data and how can you exercise them?
As the holder of the personal data collected, you have several rights regarding the way we process it:
- Right of access to personal data
You can always request confirmation of the processing of your personal data, as well as request access and any information about them.
You can also ask us for a copy of your personal data subject to processing.
- Right to rectify personal data
If any information relating to your personal data is incorrect, out of date or incomplete, you may request its rectification, updating or completeness.
- Right to erasure of personal data
If there is no basis for the continued processing of your personal data, you may request its deletion.
The exercise of this right is limited to situations in which the processing of your personal data is not necessary to comply with legal or contractual obligations or to exercise a legitimate right.
- Right to limit the processing of personal data
You may request that we limit or suspend access to your personal data. This may be justified if, for example, the accuracy of your personal data is contested or in cases where you have objected to the processing of that data. During the investigation of these situations, the processing of your personal data may be suspended or blocked, replacing their deletion.
- Right to portability of your personal data
If you want your personal data to be transmitted to you or another entity that is responsible for its processing, you can request that we do so, even if they are intended for different purposes. This data will be provided in a commonly used structured format.
- Right to object to the processing of your personal data
If the purpose of processing your data is to satisfy our legitimate interests or when the processing was carried out for a purpose other than that for which it was collected, and they are compatible with each other, you may object to the processing .
The validity of this opposition depends on demonstrating that your interest prevails over our legitimate interests.
- Right not to be subject to automated decisions
You may object to any automated decision-making, including profiling, when the decision has a significant or legal impact on you.
- Right to revoke consent to treatment
When your personal data is processed based on your prior consent, you may withdraw it at any time.
If you withdraw your consent, your personal data will no longer be processed, unless there is another basis that allows it.
- Right to lodge complaints with the supervisory authority
If you wish to lodge complaints regarding the processing of your personal data, you may do so with the competent supervisory authority.
In Portugal, the competent supervisory authority is the National Data Protection Commission, you can find more information at www.cnpd.pt.
If you wish to exercise any of your rights, simply send us a communication to email geral@chule.pt, which can also be used to request any clarification.
Exercising these rights has no associated cost.
- Responsibility
It is your sole responsibility to ensure that the personal data provided to CHULÉ® is true and current, and you undertake to notify us of any changes or modifications to them. Any loss or damage caused by incorrect or incomplete communication of your personal data, or lack of such communication, is your sole responsibility.
The holder of personal data is also responsible for any losses or damages resulting from the use of their data by third parties who obtained them as a result of the holder revealing them in any public places, namely social networks or other places sharing and disseminating information with the general public.
- Links to other sites
Our website may contain links (hyperlinks) to other third party websites. Each of these sites has its own content and privacy policies, so we cannot be held responsible for them.
Each time you visit one of these sites, we recommend that you carefully read their respective policies regarding the collection and processing of personal data.
- Cookie Information
To improve your browsing experience on our website we use cookies and similar devices. Read our Cookie Policy for more information about the cookies and similar devices we use and their purposes.
- Changes to this Privacy Policy
There are several reasons that may make us change or adapt this Privacy Policy, whether because applicable legislation or regulations require it, or because data protection supervisory authorities issue new rules or instructions, or even for security reasons.
Whenever it is necessary to make this change, we will make all the information available on our website or, if it is necessary to renew your consent regarding this Privacy Policy, we will ask you to do so.
In any case, your acceptance of this Privacy Policy is necessary and essential for us to provide you with our products and services.
- More information
If you have any questions or would like any clarification about how we protect your personal data and your privacy, you can send us an email to geral@chule.pt
