Refund policy
1. Returns, exchanges and refunds
If the customer is a consumer, they can terminate the contract without having to provide any justification up to 14 days after receiving their order at the indicated address.
If the order is split and the products in a single order are delivered at different times, the 14 days count from the moment the consumer received the last product.
To exercise your right to withdrawal, you must inform us of your intention within the period indicated above by post or email. You can use the attached form or any other means besides those indicated.
Products must not have been used and must retain all original packaging, in the condition in which they were received. If the product is not kept in the conditions necessary for its refund within 14 days from the date on which you communicated your intention to terminate the contract, this termination will not take effect.
You may be held responsible for the depreciation of the value of the asset resulting from its handling beyond what is necessary to verify its nature, characteristics and condition.
There is no right to free termination of the contract in the case of products that have been produced or personalized by the customer or in the case of sealed items whose opening prevents their return for hygiene reasons.
If you terminate the contract, we will refund the amount spent, minus the costs associated with the delivery of the products.
The refund will be made using the same payment method used by the customer in their order, within 14 days of receipt of the products at our facilities.
2. Exchanges
Within the same period of 14 days from receipt of the order, you can choose to exchange the item for another of equal or lesser value, which must be in the same condition in which it was received.
If the product is of higher value, payment of the respective difference must be made.
The product you wish to exchange must be sent to our facilities, accompanied by the attached form, which must be filled out, mentioning the reason why you want the exchange.
3. Defective or damaged products
If the ordered items have manufacturing defects or are damaged, they may be returned and the cost will be fully refunded, including shipping costs, if any.
Acceptance of the return depends on the inspection of the goods and the origin of the defects, following which a report will be drawn up on the admissibility or otherwise of the return.
Amounts paid for items returned due to damage or defects, if any, will be refunded in full, including delivery costs related to sending the item and the costs of returning it, unless the customer wishes to replace or exchange of the product.
If you choose to replace or exchange the product for another of higher value, you will be charged the amount corresponding to the price difference. If it is a product of equal or lesser value, we will send you the product free of charge, providing any refunds to which you are entitled.
Regardless of your choice, the refund will be made using the same payment method used in your order, within a maximum period of 30 days.
