Refund policy

If you purchased a product on chule.pt, you have 30 days after delivery of the order to request an exchange or return.

For an exchange or return to be accepted, the items must be in the same condition in which they were sold, without signs of use and with their respective tags and original packaging, where applicable.

 

Returns

You may request the return of an item up to the 30th day after delivery of the order.

To initiate the process, access your customer area on chule.pt, select the order and submit the return request.

After the request is approved, the items must be sent to:

JMGW – The Portuguese Textiles, LDA
Rua do Carrazedo 896, Arm. E
4620-471 Ordem, Lousada
Portugal

When the return is made at the customer's decision and not due to a defect or non-conformity of the item, the costs associated with return shipping shall be borne by the customer.

After we receive and inspect the returned items, the refund will be processed using the same payment method used for the purchase.

 

Exchanges

If you wish to exchange an item for another, you may request the exchange through your customer area on chule.pt, up to the 30th day after delivery of the order.

After we receive and validate the returned item, a voucher corresponding to the value of the returned products, excluding shipping costs, will be issued and may be used to make a new purchase on chule.pt.

The shipping costs for the items being exchanged shall be borne by the customer, except when the exchange results from a defect or non-conformity.

 

Defective or Non-Conforming Items

If you received a defective, damaged or different item from the one you ordered, request an exchange or return through your customer area.

In these cases, after validation of the request, Chulé shall bear the costs associated with the return and, where applicable, the shipment of the replacement item.

 

Cancellations

If the order still meets the necessary conditions for cancellation, you may request its cancellation through your customer area on chule.pt.

Cancellation requests are subject to the order's processing status. If the order has already been prepared or dispatched and cancellation is no longer possible, you may request its return after receipt, in accordance with the conditions indicated above.

 

Questions or Support

If you need help with an exchange, return or cancellation, you may contact us at geral@chule.pt.